Question 1

What is the FloorMate and how does it work?

Accepted Answer

The FloorMate is a raised containment mat that holds a pee pad in place. Its 1¼-inch raised wall and pitched, food-grade silicone surface channel any edge runoff into a built-in collection well, so accidents never reach your hardwood, tile, or carpet.

Question 2

Why does my dog pee on the edge of the pad?

Accepted Answer

It's instinct, not bad training. Dogs step to the edge of the pad to avoid their own mess. On standard pads that edge is a non-absorbent plastic border, so the liquid rolls off onto your floor. The FloorMate's raised wall catches it, and our edge-to-edge absorbent Pee Pads leave no dead border.

Question 3

What size is the FloorMate?

Accepted Answer

The FloorMate measures 24" x 24", sized to fit our standard Pee Pads with room for the raised containment wall. It suits puppies, small and medium dogs, senior dogs, and apartment potty stations.

Question 4

Are the Pee Pads really eco-friendly?

Accepted Answer

Our Pee Pads use a six-layer construction with a plant-based PLA backing instead of pure plastic. They're undergoing independent ASTM D5511 biodegradability testing, with results showing 38% biodegradability in just 75 days. That's real data, not vague claims.

Question 5

How do I clean the FloorMate?

Accepted Answer

Remove the used pad, then wipe or rinse the silicone mat with mild dish soap and warm water. The non-porous, food-grade silicone doesn't absorb odor and dries quickly.

Question 6

Is the FloorMate safe for my pet?

Accepted Answer

Yes. It's made from non-toxic, food-grade silicone, the same class of material used for kitchenware, with no harsh plastics that off-gas around your pet or family.

Question 7

Do you offer shipping and returns?

Accepted Answer

We ship across the U.S., with free shipping on orders of $145 or more. If something isn't right, reach out through our Contact page and we'll make it right, your satisfaction and your dog's comfort come first.

Question 8

How often should I change the Pee Pad?

Accepted Answer

It depends on your dog's size and how often they go, but most pet parents change the pad once a day or every couple of days. The six-layer gel core locks in moisture and controls odor, so pads last longer than thin single-use options.

Question 9

Does the FloorMate work for cats too?

Accepted Answer

Yes. While it's designed around how dogs use pads, the raised containment wall and non-toxic silicone work well for cats and other small pets that use pads or litter alternatives.

Question 10

What comes with my order?

Accepted Answer

The FloorMate is sold as the containment mat, and the Pee Pads are sold as an absorbent-pad pack. For a complete leak-proof station, we recommend pairing the FloorMate with a pack of Pee Pads.

Question 11

Will it work for a larger dog?

Accepted Answer

Yes. Each Pee Pad absorbs at least a full cup of liquid per urination (more than enough for a single large-breed potty break), and the FloorMate's 1¼-inch raised wall keeps any overflow off your floor. For very large or multi-dog homes, simply change the pad a little more often.

Frequently asked questions

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Frequently asked questions

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