Shipping Policy

1. Order processing time

All orders are processed within 2-4 business days, excluding weekends and holidays. During high-volume periods, promotions, or product launches, processing times may be extended. Customers will receive a confirmation email once the order has shipped.

2. Shipping location

All orders are fulfilled and shipped from our Connecticut warehouse. Shipping times are estimates and are not guaranteed.

3. Shipping rates & delivery estimates

Shipping rates are calculated at checkout based on:

• Package weight
• Destination
• Carrier rates

Estimated delivery timelines vary by location and carrier selection. Bella & Co. is not responsible for delays caused by:

• Weather conditions
• Carrier disruptions
• Customs processing
• Incorrect shipping information provided by the customer

Free standard shipping is available on qualifying U.S. orders of $145 or more. Your cart will automatically show your progress toward free shipping and apply it at checkout when your order qualifies.

4. Order tracking

Once shipped, customers will receive a tracking number via email. It is the customer's responsibility to monitor tracking updates.

5. Lost, stolen, or delayed packages

Bella & Co. is not responsible for:

• Packages marked as “Delivered” by the carrier
• Stolen packages
• Delivery delays once in the carrier's possession

If a package is lost in transit, customers must contact the carrier directly to initiate a claim. We are happy to assist in providing shipment details when needed.

6. Incorrect address disclaimer

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address:

• The customer is responsible for reshipment costs
• Original shipping fees are non-refundable

7. International shipping

Bella & Co. currently ships within the United States only. If international shipping becomes available, customers will be responsible for customs duties, taxes, and import fees, and delivery timelines may vary by country.

8. Damaged shipments

If your order arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• Include your order number

Bella & Co. reserves the right to determine eligibility for replacement or refund.

9. Shipping Policy changes

Bella & Co. reserves the right to update this Shipping Policy at any time. Updates will be posted with a revised effective date.

10. Company information

• Company Name: Bella & Co.
• Fulfillment Location: 2264 Silas Deane Highway, Rocky Hill, CT 06067
• Returns Address: P.O. Box 1202, Westerly, RI 02891

Thank you for supporting Bella & Co. We are committed to delivering your order with care and efficiency.